Privacy Policy

Last Updated: September 27, 2026

Welcome to Chal Chaliye. We respect your privacy and are committed to protecting the personal information you provide when using our website, services, and travel-related offerings.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you use our website or contact us for our services, we may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Mailing or Residential Address

  • Passport or travel document information when required for a booking or travel service

  • Date of birth where required for travel arrangements

  • Nationality

  • Payment and billing information

  • Booking and travel preferences

  • Any other information you voluntarily provide to us

Automatically Collected Information

When you visit our website, certain non-personal information may automatically be collected, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Date and time of website access

  • Pages visited

  • Website interactions

  • Referring website or source

  • Cookies and similar technologies

This information helps us understand how visitors use our website and improve our services and user experience.

2. How We Use Your Information

Chal Chaliye may use your information to:

  • Process and manage bookings and travel arrangements

  • Provide flights, hotels, car rental, tours and other travel services

  • Respond to your inquiries and requests

  • Communicate booking confirmations, updates and important notifications

  • Provide customer support

  • Prepare travel documents where required

  • Improve our website, products and services

  • Personalize your website experience

  • Process payments and billing

  • Prevent fraud and protect website security

  • Comply with applicable legal and regulatory requirements

  • Send promotional or marketing communications where permitted and, where required, with your consent

3. Sharing of Personal Information

We value the confidentiality of your personal information.

We may share relevant information with trusted service providers and partners when necessary to provide the services you request. Depending on your booking, these may include:

  • Airlines and transportation providers

  • Hotels and accommodation providers

  • Car rental companies

  • Tour operators

  • Travel service providers

  • Payment processors

  • Technology and website service providers

  • Government authorities or other organizations where legally required

We only share information that is reasonably necessary for the relevant service, transaction, or legal requirement.

We do not sell or rent your personal information to third parties for their own purposes.

4. Payment Information

Payments may be processed through third-party payment providers.

For your security, Chal Chaliye representatives will never ask you to share your complete card PIN, banking password, OTP, or other confidential banking credentials through calls, messages, email, or social media.

Please do not share your passwords, OTPs, or other confidential login information with anyone claiming to represent Chal Chaliye.

5. Cookies

Our website may use cookies and similar technologies to:

  • Remember user preferences

  • Improve website functionality

  • Understand website traffic and usage

  • Improve website performance

  • Provide a more personalized experience

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Communications

If you contact us through email, telephone, social media, contact forms, WhatsApp, live chat, or other communication channels, we may retain the information you provide in order to respond to your request and provide customer support.

If you subscribe to promotional communications, you may opt out of marketing messages at any time where an unsubscribe option is provided.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide requested services

  • Complete bookings and transactions

  • Maintain business and financial records

  • Resolve disputes

  • Meet legal, regulatory, accounting, or reporting obligations

  • Protect our legitimate business interests

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

9. Third-Party Websites

Our website may contain links to third-party websites, booking platforms, payment providers, social media platforms, airlines, hotels, or other external services.

Chal Chaliye is not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.

10. Children’s Privacy

Our services are not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian where such consent is required by applicable law.

11. Your Privacy Choices

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Ask questions about how your information is used

Some requests may be subject to legal, contractual, or operational limitations.

12. Requesting Removal or Correction of Your Information

If you would like to request access, correction, or deletion of your personal information, please contact us using the details below.

We may need to verify your identity before processing your request.

Email: info@chalchaliye.org
Phone: 0300 0612680
Location: Islamabad, Pakistan

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with the revised Last Updated date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Chal Chaliye
Islamabad, Pakistan
Phone: 0300 0612680
Email: info@chalchaliye.org
Website: chalchaliye.org

© 2026 Chal Chaliye. All rights reserved.